Privacy Policy

This Privacy Policy explains how Justcasino, operated via the website betjust-au.com, collects, uses, discloses, stores and protects your personal information. It is designed to help you understand our practices and your rights when you interact with us.

This Policy applies to all individuals who visit or use betjust-au.com, including players who register an account, website visitors who browse our pages, and users who contact us or otherwise interact with our services, whether from Australia or other countries.

By using betjust-au.com you acknowledge that you have read this Privacy Policy. Where required by law, we will seek your explicit consent for certain types of processing (for example, marketing communications and some cookies).

Effective date: 1 February 2026

Who We Are

The online casino service branded as Justcasino and provided via betjust-au.com (the "Website") is operated by:

• Operator: Dama N.V., a company incorporated under the laws of Curaçao
• Registration number: 152125
• Registered and business address: Scharlooweg 39, Willemstad, Curaçao
• Gaming licence: E-gaming sub-licence No. 8048/JAZ2020-013, issued by Antillephone N.V. and authorised by the Government of Curaçao (validator link)

Certain payment processing and related support services for betjust-au.com may be provided by our subsidiary:

• Payment processing entity: Friolion Limited
• Address: Leandrou, 12A 3086, Limassol, Cyprus

For privacy and data protection matters (including exercising your rights), you may contact our data protection contact point:

• Data protection contact / complaints: [email protected]
• Preferred language: English

At the time of this Policy, we do not operate a dedicated telephone line for data protection matters. Please contact us by email so that we can respond in a timely and documented manner.

What Personal Data We Collect

We collect and process different categories of personal data depending on how you use betjust-au.com and the Justcasino services.

Identification and contact data

• Full name, date of birth and gender (where provided)
• Residential address and country of residence
• Email address and, where provided, phone number or other contact details
• Verification data (e.g., copies of ID documents, proof of address, payment ownership proofs) collected during Know Your Customer ("KYC") checks

Account and transactional data

• Username, password (stored in hashed form) and account security settings
• Account status, communication preferences and responsible gambling settings
• Deposit and withdrawal history (amounts, dates, payment method identifiers)
• Bonus use, reward balances and participation in promotions

Payment and financial data

• Partial payment instrument details (e.g., masked card numbers, expiry date) where required for processing
• Payment method information (e.g., bank transfer, PayID details, Neosurf or other vouchers, e-wallet identifiers)
• Payment authorisation and status information supplied by our payment processors and banks

Technical and device data

• IP address and approximate location derived from IP (e.g., country, region)
• Device identifiers, browser type and settings, operating system, language
• Log data such as access dates and times, pages viewed, clicks, referral URLs
• Security logs (login attempts, password changes, account lockouts)

Behavioral and usage data

• Game and betting history, including games played, stakes, wins and losses
• Time spent on games and on the Website, interaction patterns and gameplay frequency
• Clicks and navigation paths, interaction with offers and banners
• Responsible gambling behaviour such as self-exclusion, limits and reality checks

Communication data

• Records of emails and messages exchanged with our support or complaints team
• Support tickets and internal notes related to dispute resolution and risk checks
• Marketing preferences and records of opt-in / opt-out for promotional communications

Cookies and similar technologies

• Session cookies that maintain your login state and support navigation
• Persistent cookies that remember preferences (e.g., language, cookie choices)
• Analytics cookies (our own or third-party) that help us understand usage and improve performance
• Advertising cookies or similar tracking technologies (where permitted and with consent) to measure campaign effectiveness and personalise offers

We do not intentionally collect information about persons under the legal gambling age (18+ or higher where applicable). If we become aware that we hold such data, we will take reasonable steps to delete it.

Legal Basis for Processing

We process your personal data only when we have a valid legal ground to do so. Depending on your jurisdiction, these legal grounds may be described under laws such as the EU General Data Protection Regulation ("GDPR"), the Mexican Federal Law on Protection of Personal Data Held by Private Parties ("LFPDPPP"), and the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles, to the extent they apply. In general, we rely on the following bases:

• Performance of a contract: We process data that is necessary to:
  • Register and manage your Justcasino account at betjust-au.com
  • Provide casino games, process deposits and withdrawals, manage bonuses and loyalty programs
  • Provide customer support and handle your requests and complaints
• Compliance with legal obligations: We are required to process some data to:
  • Conduct KYC identity checks and age verification
  • Carry out anti-money laundering ("AML") and counter-terrorism financing ("CTF") checks and monitoring
  • Comply with applicable gambling, tax, corporate and accounting obligations in Curaçao and other relevant jurisdictions
  • Respond to lawful requests from courts, regulators or law enforcement authorities
• Legitimate interests: Where our interests are not overridden by your rights, for example to:
  • Prevent fraud, abuse of bonuses, chargebacks and other unlawful activity
  • Ensure the security and integrity of our systems, games and accounts
  • Analyse Website performance and user behaviour to improve services and user experience
  • Defend and exercise our legal claims and manage business risks
• Consent: In certain cases we will only process your data if you have given explicit consent, for example:
  • Sending marketing emails, SMS or push notifications unrelated to service messages
  • Using non-essential cookies and similar technologies for analytics and advertising
  • Processing special categories of data where such data is voluntarily provided and required by law
  You may withdraw your consent at any time as described in the "Your Rights" section, without affecting processing already carried out before withdrawal.

Purpose of Processing

We use your personal data for the following purposes:

• Providing and operating the casino service:
  • Creating and managing your player account on betjust-au.com
  • Enabling gameplay, recording bets, wins and losses
  • Processing deposits, withdrawals and bonus credits
  • Providing customer care and resolving support requests
• Compliance, risk and responsible gambling:
  • Verifying age, identity and residence (KYC)
  • Conducting AML/CTF monitoring, transaction checks and risk scoring
  • Implementing responsible gambling tools and monitoring for problematic play
• Improving and personalising our services:
  • Analysing aggregated usage data to improve usability, performance and game offering
  • Personalising content, recommendations and in-site offers (where permitted)
  • Testing and developing new features and services
• Marketing and promotions:
  • Sending promotional emails or messages about bonuses, tournaments and offers, where you have not opted out
  • Measuring the effectiveness of our marketing campaigns
  • Running loyalty, VIP and retention programs
• Security, fraud prevention and dispute handling:
  • Detecting and preventing fraud, bonus abuse, money laundering and other prohibited behaviour
  • Investigating suspicious activity and enforcing our Terms and Conditions
  • Handling complaints, disputes and chargebacks and defending our legal rights
• Legal and regulatory purposes:
  • Fulfilling legal record-keeping and reporting duties
  • Co-operating with law enforcement and regulatory authorities where required

Disclosure & Sharing

We do not sell your personal data. We may, however, disclose your data to carefully selected third parties when this is necessary for the purposes described in this Policy, subject to appropriate safeguards.

Service providers and group companies

• Payment processors and banks: including Friolion Limited in Cyprus and other payment providers who process deposits, withdrawals and refunds and perform AML/CTF checks.
• Technology and hosting providers: companies that provide data hosting, game platforms, email delivery, customer support tools and IT security services.
• Analytics and performance partners: providers of tools that help us analyse Website usage and performance (e.g., traffic analytics), usually in aggregated or pseudonymised form.
• Marketing partners and affiliates: advertising networks, affiliate partners and marketing platforms, but only where permitted by law and, where required, with your consent.
• Group entities: other entities within the Dama N.V. group, solely for internal administrative, compliance and support purposes.

Regulators, authorities and dispute bodies

• Gaming and regulatory authorities: Antillephone N.V. and other regulators overseeing our licence, as well as other competent authorities where required by law.
• Law enforcement and courts: when disclosure is mandated by applicable law, regulation, court order or to defend our legal rights.
• Alternative dispute resolution bodies: entities authorised to handle disputes related to our Curaçao licence or other ADR providers where applicable.

Business transfers

• In the event of a merger, acquisition, sale of assets, reorganisation or insolvency of Dama N.V. or related entities, your personal data may be transferred to one or more third parties as part of that transaction, subject to the same or equivalent privacy protections.

Whenever we share data with third parties, we require them to use it only for the specified purposes, to apply appropriate security measures and to comply with applicable privacy laws and contractual obligations.

International Transfers

Because betjust-au.com operates online and uses global infrastructure, your personal data may be transferred to and stored in countries other than the one in which you reside. These countries may have different data protection laws and standards than your home jurisdiction.

In particular, data may be processed in or transferred to:

• Curaçao (where Dama N.V. is established and licensed)
• Cyprus (where Friolion Limited provides payment processing services)
• Member States of the European Union / European Economic Area (EEA) where some of our service providers may be located
• Other countries where our technical, analytical or marketing service providers maintain infrastructure, including, where applicable, the United States

Where required by laws such as the GDPR or the Mexican LFPDPPP, we implement appropriate safeguards for international transfers, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent contractual protections
• Technical measures such as encryption and pseudonymisation to protect data in transit and at rest
• Due diligence and ongoing monitoring of our service providers' security and privacy practices
• Where applicable, reliance on recognised transfer frameworks (e.g., the EU - US Data Privacy Framework) for transfers to certified US entities

For Australian users, we take reasonable steps to ensure that overseas recipients do not breach privacy standards comparable to those under the Australian Privacy Principles, to the extent those principles apply to our operations. By using our services, you understand that your data may be transferred to and processed in overseas jurisdictions as described above.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, accounting, reporting or dispute-resolution requirements.

• Account and identification data: Typically retained for the duration of your active account and, after closure, for a period generally not exceeding 5 - 7 years, depending on applicable AML, gambling and financial record-keeping laws.
• Transaction and payment data: Generally retained for at least 5 years after the relevant transaction or account closure, in line with AML/CTF and financial regulations.
• KYC and verification documents: Retained for the period required by applicable AML/CTF regulations (often 5 years from the end of the business relationship) and then securely deleted or anonymised.
• Technical logs and security data: Retained for a shorter period, usually from a few months up to 2 years, unless needed for security investigations, legal proceedings or regulatory purposes.
• Marketing data: Retained until you withdraw consent or opt out of marketing, or for a shorter period if required by law, after which it may be anonymised or deleted.

When the applicable retention period expires, or when data is no longer required for the purposes described in this Policy, we will either delete it or irreversibly anonymise it, unless we are legally required or permitted to retain it for a longer period (for example, in connection with ongoing disputes or investigations).

Your Rights

Depending on your place of residence and the applicable law (including, where relevant, the GDPR, the Mexican LFPDPPP and the Australian Privacy Act 1988 (Cth)), you may have the following rights in relation to your personal data:

• Right of access: to obtain confirmation whether we process your personal data and to receive a copy of that data, together with information about the processing.
• Right to rectification: to request correction of inaccurate or incomplete personal data. You can also update many details directly in your account settings.
• Right to erasure ("right to be forgotten"): to request deletion of your personal data where there is no longer a lawful basis for us to retain it. This right is subject to mandatory retention requirements (e.g., AML/CTF obligations).
• Right to restriction of processing: to request that we limit processing of your data in certain circumstances (for example, while we verify its accuracy or our legitimate grounds for processing).
• Right to object: to object to processing based on our legitimate interests, including profiling, and to opt out of direct marketing at any time.
• Right to data portability: to receive personal data that you have provided to us in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible and legally required.
• Right to withdraw consent: where processing is based on consent (e.g., marketing, certain cookies), you may withdraw that consent at any time, without affecting prior lawful processing.
• Rights under Mexican law: where the LFPDPPP applies, you may exercise ARCO rights (Access, Rectification, Cancellation and Opposition) and limit the use or disclosure of your personal data in accordance with that law.

How to exercise your rights

1. Submit a request: Send an email to [email protected] with:
   • Your full name, username and registered email address
   • A clear description of the right you wish to exercise and the data concerned
   • Any additional information needed to locate your data (e.g., transaction IDs, dates)
2. Verification: For your security, we may ask you to provide additional information to verify your identity before acting on your request.
3. Response time: We aim to respond to all valid requests within 30 calendar days of receipt and verification, and sooner where required by applicable law. If your request is complex or we receive numerous requests, we may extend this period in accordance with applicable law, informing you of the reasons for any delay.
4. Cost: We will handle your request free of charge, unless it is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse the request in line with applicable law.

Some rights may be subject to legal limitations or exemptions (for example, where disclosure would adversely affect AML investigations, other individuals' rights or legal privileges). We will explain these limitations to you if we are unable to fully comply with your request.

Cookies & Tracking Technologies

We use cookies and similar technologies on betjust-au.com to provide, protect and improve the Justcasino service.

Types of cookies we use

• Strictly necessary (session) cookies: Required for the Website to function and to allow you to log in, place bets, maintain your session and use essential features. These cookies are usually deleted when you close your browser.
• Functional (persistent) cookies: Remember your preferences, such as language, region, cookie choices and certain interface settings, to enhance your experience.
• Analytics cookies: Help us understand how visitors use the Website (e.g., pages visited, time spent, error messages). We use this information in aggregated or pseudonymised form to improve performance and usability.
• Advertising and marketing cookies: Set by us or by third-party partners (e.g., affiliate networks, advertising platforms) to measure campaign effectiveness and, where permitted, to tailor promotions to your interests.

Managing cookies

• On your first visit, you may be presented with cookie information and, where required by law, a consent banner allowing you to accept or manage non-essential cookies.
• You can manage or delete cookies at any time through your browser settings. Most browsers allow you to:
  • Block all cookies
  • Block cookies from specific sites
  • Delete existing cookies when you close the browser
• If you disable certain cookies, some features of betjust-au.com may not function properly or may become unavailable (for example, maintaining a logged-in session).

Where required by applicable law, we will seek your consent before setting non-essential cookies and provide you with options to change your preferences at any time.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction or alteration. While no system can be completely secure, we strive to maintain a level of security appropriate to the risks associated with online gambling services.

Technical measures

• Encryption in transit: Data transmitted between your browser and betjust-au.com is protected using TLS 1.2 or higher, helping to prevent interception.
• Encryption at rest: Sensitive data, including passwords and certain financial details, is stored using strong cryptographic algorithms and hashing mechanisms.
• Access controls: Access to production systems and databases is limited to authorised personnel under the principle of least privilege and protected by multi-factor authentication where appropriate.
• Network and system security: Use of firewalls, intrusion detection and prevention systems, anti-malware tools and secure configuration baselines.

Organisational measures

• Policies and training: Internal data protection and security policies are in place, and staff with access to personal data receive regular training on confidentiality, data protection and security practices.
• Vendor management: We require our service providers to maintain appropriate security measures and to process personal data only in accordance with our instructions and applicable laws.
• Security audits and testing: We conduct security assessments and testing (including penetration testing where appropriate) to evaluate and improve our controls. We aim to align our practices with recognised frameworks such as ISO 27001 and SOC 2, where appropriate, without implying formal certification unless explicitly stated on the Website.

Incident response

• We maintain incident response procedures to detect, investigate and respond to potential data breaches or security incidents.
• If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and any relevant authorities as required by applicable law, providing information on the nature of the breach and steps you can take to mitigate potential harm.

Complaints & Contacts

If you have questions about this Privacy Policy or wish to raise a concern or complaint about how we handle your personal data, please contact us first so that we can try to resolve the issue directly.

How to contact us

• Email (primary channel): [email protected]
• Website: https://betjust-au.com

Internal complaint procedure

1. Step 1 - Submit your complaint: Email us at [email protected] with:
   • Your full name, username and registered email address
   • A clear description of your privacy concern or complaint
   • Any supporting documentation or screenshots (if relevant)
2. Step 2 - Acknowledgement: We will acknowledge receipt of your complaint as soon as reasonably practicable, generally within a few business days.
3. Step 3 - Investigation and response: We will investigate your complaint and aim to provide a substantive response within 30 calendar days. If we cannot respond within this timeframe, we will inform you of the delay and the expected resolution date.
4. Step 4 - Further steps: If you are not satisfied with our response, you may escalate the matter to the relevant data protection or privacy authority, as described below.

Escalation to supervisory authorities

Depending on your residence and applicable law, you may have the right to lodge a complaint with a supervisory authority:

• Australia: If the Australian Privacy Act 1988 (Cth) applies to our processing of your data, you may contact the Office of the Australian Information Commissioner (OAIC):
  • Website: https://www.oaic.gov.au
• European Union / EEA: If the GDPR applies to you, you may lodge a complaint with your local data protection authority in the EEA or with the authority in the country where you believe a violation occurred. Contact details are available at:
  • https://edpb.europa.eu/about-edpb/board/members_en
• Mexico: If the Mexican LFPDPPP applies, you may file a complaint with:
  • Authority: Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI)
  • Website: https://www.inai.org.mx
• Other jurisdictions: You may have the right to contact your local data protection or privacy authority. Please consult the authority in your country of residence for guidance.

We encourage you to contact us first at [email protected], as we aim to resolve complaints amicably and efficiently.

Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data processing practices. Any updated version will be posted on betjust-au.com and will include an updated "Last updated" date.

Last updated: February 2026

Notification of changes

• For non-material changes (for example, clarifications or minor editorial updates), we will post the revised Policy on the Website and update the date above.
• For material changes affecting how we process your personal data (such as new purposes, new categories of data, or significant changes to your rights or our sharing practices), we will:
  • Provide prominent notice on the Website (e.g., a banner or pop-up)
  • Where appropriate, send an email notification to the address associated with your account
  • Where feasible, notify you through your account dashboard
• Where required by law or where changes significantly affect your rights, we will provide at least 30 days' advance notice before the changes become effective, unless a shorter period is required to comply with legal or regulatory obligations.

Your options in case of changes

• If you continue to use betjust-au.com after the effective date of an updated Policy, your use will be deemed to constitute acceptance of the changes.
• If you do not agree with the updated Privacy Policy, you may:
  • Adjust your privacy settings and preferences (for example, marketing opt-outs, cookie choices)
  • Contact us at [email protected] for clarification or to exercise your rights
  • Request closure of your account, subject to our Terms and Conditions and any legal retention obligations

We recommend that you review this Privacy Policy periodically to stay informed about how Justcasino, via betjust-au.com, protects your personal data.