Responsible Gaming

Responsible gaming means keeping gambling as paid entertainment and staying in control of time and money. At Justcasino on betjust-au.com, we encourage informed play, early recognition of risk, and using protective tools before gambling stops being enjoyable. If you feel play is becoming difficult to manage, our team can help you access account controls and point you to confidential professional support services.

Risk Awareness

OBSERVE: Gambling can shift from recreation to harm when play becomes frequent, emotionally driven, or financially disruptive. EXPAND: Because online play is always available, risk can escalate quickly through repeated deposits, chasing losses, and secrecy. REFLECT: Use the warning signs and self-check below to decide whether to take a break, set limits, or seek support.

Loss of control: Betting longer or with more money than intended, or failing repeated attempts to cut back.
Preoccupation: Constantly thinking about gambling, planning the next session, or reliving past wins/losses outside play time.
Chasing losses: Trying to "win back" money, increasing stakes after losing, or depositing again immediately after losses.
Emotional triggers: Gambling to escape stress, anxiety, loneliness, boredom, or low mood; irritability when not playing.
Financial strain: Missing bills, using credit you cannot repay, borrowing, selling items, or hiding spending from others.
Relationship/work impacts: Conflict with family, reduced performance, missed responsibilities, or isolating yourself.
Secrecy and minimisation: Lying about time/money spent, using multiple accounts/devices, or feeling ashamed afterwards.

Quick self-assessment (private check)

OBSERVE: Honest self-review can identify harm early. EXPAND: A pattern matters more than any single "yes". REFLECT: If you answer "Yes" to 2+ statements, consider setting limits or using Time-Out; 4+ suggests you should seek professional help.

Have I gambled longer than I planned in the past 4 weeks?
Have I deposited again quickly after losing to try to recover money?
Do I think about gambling when I am not playing (work, family time, late at night)?
Have I hidden gambling activity or spending from someone close to me?
Have I missed sleep, work, study, or family obligations because of gambling?
Have I felt anxious, guilty, or irritable because of my gambling?
Have I used money meant for essentials (rent, food, bills) to gamble?
Have I borrowed money or sold something to fund gambling?

Regional compliance note (AU): If you are in Australia and feel at risk of harm, you can access free, confidential support via national and state-based services listed below. If you are in immediate danger or crisis, call 000.

Limits & Tools

OBSERVE: The most effective protection is to set limits before risk escalates. EXPAND: Limits work best when they are realistic, cover both money and time, and are not changed impulsively. REFLECT: Use the steps below to set deposit limits, manage session time, and activate short breaks on betjust-au.com.

Deposit limits (daily / weekly / monthly)

Open your account: Log in to your Justcasino profile on betjust-au.com.
Go to controls: Navigate to Account or Profile and select Responsible Gaming (sometimes shown as Limits).
Select "Deposit Limit": Choose the limit period:
- Daily: Maximum total deposits allowed within a rolling 24-hour period.
- Weekly: Maximum total deposits allowed within a rolling 7-day period.
- Monthly: Maximum total deposits allowed within a rolling calendar/rolling 30-day period (as displayed in your account).
Enter an amount: Input a number you can afford to lose as entertainment spend (e.g., 20 / 100 / 300). Use whole currency units as the interface requires.
Confirm: Save the settings and follow any confirmation step (e.g., password re-entry or confirmation button).
Effect: Once the limit is reached, further deposits are blocked until the period resets.

Important: Any request to increase a limit should be treated as a risk moment. If the system offers an increase option, consider using Time-Out first and reassessing your budget.

Time spent limits (session timers)

OBSERVE: Time loss is a common early warning sign, especially on mobile. EXPAND: A timer reduces "autopilot" play and supports planned sessions. REFLECT: Set a session reminder so you receive prompts to stop or take a break.

Log in on betjust-au.com and open Account / Responsible Gaming.
Select Session Timer (or Reality Check / Time Reminder).
Choose an interval (for example, 30, 60, or 90 minutes) based on your routine.
Save. You will receive periodic on-screen reminders about time spent and options to log out.

Time-Out (short breaks of 24 - 72 hours)

OBSERVE: Short breaks are suitable when you notice early loss of control but do not yet need long-term exclusion. EXPAND: A Time-Out prevents impulsive deposits and gives space to reset. REFLECT: Use Time-Out for 24, 48, or 72 hours and combine it with support resources if urges persist.

Go to Account -> Responsible Gaming on betjust-au.com.
Select Time-Out (or Take a Break).
Choose 24, 48, or 72 hours.
Confirm your decision. Your account will be paused for the chosen time.
During Time-Out you should not be able to gamble; if you need urgent help, contact support and use the services listed below.

Self-Exclusion

OBSERVE: Self-exclusion is the strongest responsible gaming tool and is intended for players who want a longer, enforced stop. EXPAND: In an online/offshore context, self-exclusion applies to your account on betjust-au.com and cannot guarantee blocks on other websites; pairing it with device/app blocking is recommended. REFLECT: Choose a period that matches your risk level and seek professional support when needed.

How to self-exclude (temporary or permanent)

Log in: Access your Justcasino account at betjust-au.com.
Find the tool: Go to Account / Profile -> Responsible Gaming -> Self-Exclusion.
Select the period: Choose a self-exclusion duration from 6 months up to lifetime (permanent).
Confirm: Read the notice on consequences, then confirm (you may be asked to re-enter your password or confirm via on-screen prompt).
Contact support if needed: If you cannot access the self-exclusion tool, request self-exclusion by email at [email protected].

Consequences of self-exclusion

No access: You will not be able to log in or place bets during the exclusion period.
Marketing suppression: We aim to stop responsible-gaming-inconsistent marketing to self-excluded customers; however, operational processing time may apply.
Withdrawals and remaining balance: You may be required to complete security checks before any withdrawal can be processed. If you have remaining funds, request withdrawal instructions through [email protected]. Any refund/withdrawal handling is subject to applicable identity/anti-fraud verification and the website's terms.
No early reversal: For player safety, self-exclusion is designed not to be cancelled before it ends. Lifetime exclusions are intended to be permanent.
Account recreation: Creating a new account to bypass self-exclusion is prohibited. If detected, accounts may be closed and play restricted to protect you.

Regulatory context (AU): Australia's National Self-Exclusion Register (BetStop) applies to licensed Australian online wagering providers. Because Justcasino operates on betjust-au.com under a Curaçao e-gaming licence (Antillephone N.V.), BetStop may not apply to this service. If you also use Australian licensed wagering services, consider registering with BetStop as an additional protection.

Support Resources

OBSERVE: Gambling harm support is most effective when it is easy to access, confidential, and available beyond the operator. EXPAND: Players in Australia should have local, free support options; international resources help travellers and non-AU residents. REFLECT: Use the contacts below for professional counselling, peer support, and practical blocking/self-exclusion tools.

Local support (Australia)

Gambling Help Online (Australia-wide): 1800 858 858 (free call in Australia); online counselling and chat available.
- Hours: 24/7
- Languages: English; interpreter support may be available on request via the service
- Website: https://www.gamblinghelponline.org.au
Lifeline (crisis support): 13 11 14
- Hours: 24/7
- Languages: English (interpreter options may vary)
- Website: https://www.lifeline.org.au
Emergency: If you are at risk of harm right now, call 000 (Australia).

Confidentiality note: These services are independent of Justcasino and are designed to be confidential. You can ask about privacy, anonymous options, and what information (if any) is recorded.

International support organizations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Self-exclusion schemes (by country/region)

OBSERVE: Many jurisdictions maintain central exclusion registers for locally licensed operators. EXPAND: These schemes may not cover offshore sites; they are still valuable if you also use locally regulated services. REFLECT: Consider enrolling wherever you live and pairing with blocking tools.

Australia: BetStop (National Self-Exclusion Register for licensed online wagering). Website: https://www.betstop.gov.au
United Kingdom: GAMSTOP (for UK-licensed operators). Website: https://www.gamstop.co.uk
Spain: RGIAJ (Registro General de Interdicciones de Acceso al Juego). Access via Spain's official channels.

Blocking tools (apps and device-level controls)

Gamban: Paid blocking software for gambling websites and apps. Website: https://gamban.com
BetBlocker: Free gambling-blocking tool. Website: https://betblocker.org
Device and payment controls: Use OS screen-time tools, browser restrictions, and consider bank-level gambling blocks if offered by your financial institution.

Family and affected-others support

Gam-Anon (support for family/friends): https://gamanon.org
Gambling Help Online - Information for family and friends (AU): https://www.gamblinghelponline.org.au/supporting-someone

Help for Family

OBSERVE: Gambling harm often affects partners, parents, and friends through trust issues, financial stress, and emotional strain. EXPAND: Confrontation can increase secrecy; structured, supportive conversations and practical safeguards work better. REFLECT: Use the guidance below to start a safer conversation and connect your family to specialist support.

How to talk to someone you're worried about

Choose timing and tone: Talk when they are calm and not actively gambling. Use "I" statements (e.g., "I'm worried about..."), not accusations.
Describe specific impacts: Focus on observable facts (missed bills, lost sleep, withdrawal from family) rather than moral judgments.
Offer practical help: Suggest a Time-Out or self-exclusion on betjust-au.com, installing blocking software, and contacting a helpline together.
Avoid enabling: Do not lend money to gamble or pay gambling debts without professional guidance; consider joint budgeting support.
Set boundaries: Agree what you will do if gambling continues (e.g., separating finances, limiting access to shared funds).

Family support links (forums/chats/groups)

Gam-Anon meetings and resources: https://gamanon.org
Gambling Therapy (support communities and moderated forums): https://www.gamblingtherapy.org
Gambling Help Online (AU) - support for affected others: https://www.gamblinghelponline.org.au

Recommended next steps

Professional assessment: Encourage a GP, psychologist, or counsellor experienced in gambling harm.
Use specialist helplines: Call 1800 858 858 (AU) for confidential advice and local referrals.
Apply safeguards: Self-exclusion + blocking tools + financial controls (separate accounts, spending alerts).
Look after yourself: Affected family members may also need counselling and peer support.

Operator's Commitment

OBSERVE: An operator has a duty to provide safer gambling tools, clear information, and responsive support pathways. EXPAND: Risk can be inferred from behavioural patterns such as escalating deposits, extended sessions, repeated failed withdrawals due to verification gaps, or indicators of distress in communications. REFLECT: Justcasino on betjust-au.com applies proportionate monitoring and interventions intended to reduce harm while respecting privacy.

Internal risk-check procedures

Behavioural indicators: Monitoring for patterns such as unusually long sessions, rapid repeated deposits, abrupt stake increases, or persistent chasing behaviour.
On-site safety messaging: Where available, displaying reminders (session timers/reality checks) and prompts to set limits or take breaks.
Customer support routing: Directing responsible gaming requests to trained staff and prioritising self-exclusion/Time-Out requests.
Payment and security alignment: Applying checks designed to prevent misuse, including identity verification when required to protect the player and the platform.

When we may initiate contact

OBSERVE: Early contact can reduce harm if handled respectfully. EXPAND: Triggers should be risk-based and proportionate. REFLECT: Support may contact you (via on-site message or email) if we detect one or more of the following patterns:

Escalation: Rapid increase in deposit frequency or amounts over a short period.
Time-related risk: Extended continuous play sessions or repeated late-night sessions indicating loss of control.
Distress signals: Messages to support referencing financial hardship, loss of control, or requests for urgent assistance.
Repeated limit changes: Attempts to frequently raise limits or override protective settings (where such options exist).

Privacy and purpose limitation: Any contact is intended to provide support options (limits, Time-Out, self-exclusion, and independent help resources). It is not a substitute for medical advice or counselling.

Updates

OBSERVE: Responsible gaming information must remain accurate as tools, contact channels, and regulatory expectations change. EXPAND: Updates may be required due to product changes on betjust-au.com, revised support resources, or changes to laws and guidance (including ACMA information relevant to Australia). REFLECT: We will notify you of material changes via one or more of the following methods:

Email notice: Sent to your registered email address for significant changes affecting responsible gaming tools or processes.
Website banner / pop-up: A visible notice on betjust-au.com highlighting key updates.
Page revision history: The "Last updated" date below is adjusted when content changes.

Last updated: 2026-11-06

Reference context (AU): For information about Australian regulatory actions and consumer guidance, you may consult the Australian Communications and Media Authority: https://acma.gov.au.

Contact & Feedback

OBSERVE: Players need a clear channel to request limits, Time-Out, self-exclusion, or support guidance. EXPAND: A dedicated contact route also helps document safety requests and ensures timely handling. REFLECT: Use the responsible gaming contact below for self-control requests and support referrals related to Justcasino on betjust-au.com.

Responsible gaming / complaints email: [email protected]
Phone: Not specified